AI-Powered Compliance Assistant for a Global Fund Manager
A Global Fund Manager and Corporate Finance Adviser
Own.Solutions developed a custom AI assistant for ICM, a global multi-billion-dollar fund manager, tailored to the needs of a compliance-driven environment and deployed within Microsoft Teams through a conversational chatbot interface to support seamless adoption in daily work.
Integrated into ICM’s existing workflows, the assistant transformed internal compliance workflows, reduced repetitive inquiries, and provided secure, self-service access to critical compliance knowledge.
The result: 80%+ fewer compliance inquiries, €100K+ in annual savings, and more than 100 hours of manual work saved each month, while remaining fully privacy-compliant and secure by design.
Deployed via
The Challenge
The Solution
Compliance team overwhelmed with repetitive inquiries
Empowered staff to work faster with instant, self-serve access to key information
Backlog of documentation cleanup that had been postponed for years
Improved documentation processes
Looking ways to improve workflows through automation
Transformed internal workflows
Results & Measurable Impact
- 80%+ Reduced internal compliance inquiries
- €100K+ Annually saved in operational costs
- 100+ Hours of manual work saved monthly
- 10+ Years of documentation automatically cleaned and indexed
Improved employee satisfaction
Fully privacy compliant and secure by design (PII anonymization, AI guardrails, attack resilience)
These outcomes delivered tangible operational efficiency and measurable business value.
Our team can now navigate complex regulatory documentation far more efficiently. Reliable answers are available instantly, while all responses remain grounded in approved documentation – maintaining the balance between efficiency and control that is essential in our environment.
Principal Advisor to the Board of ICM Limited
Key Capabilities
Location-specific compliance guidance
The assistant leverages multiple compliance documents, detects the user’s location, applies the relevant local policy, and combines it with group-wide rules to deliver contextually accurate responses.
Smart search across internal documentation
Relevant policies and information are retrieved instantly from trusted internal sources.
Real-time process navigation
Employees are guided step-by-step through compliance workflows.
Seamless escalation to Compliance Support
When a query falls outside the assistant’s knowledge base, it proactively escalates to the Compliance Support Team on the user’s behalf, including a smart summary of the conversation to ensure a smooth handoff and faster resolution.
All outputs remain constrained to approved knowledge, ensuring transparency, auditability, and avoidance of hallucinations.
Security & Compliance Foundations
The assistant was designed for regulated enterprise environments, incorporating:
- Privacy protection and PII anonymization
- Guardrails to ensure safe and compliant AI behavior
- Trusted knowledge boundaries to prevent hallucinations
- Structured outputs and audit trails for transparency
- Secure deployment aligned with enterprise data-protection requirements
This architecture enables confident adoption within financial-sector compliance workflows.
More about the AI security measures
Prompt Injection & Prompt Hacking Prevention
AI Guardrails (Moderation)
Input and output messages are filtered through moderation layers to detect and block harmful, manipulative, or unsafe content.
Prompt Isolation
User inputs are kept strictly separate from system-level prompts to prevent unintended prompt overrides or model behavior manipulation.
LLM Instruction Hardening
The language model is explicitly instructed to ignore or decline any attempts to alter its underlying prompts or behavior.
Security Testing
We regularly use prompt injection testing tools and benchmarks to validate the chatbot’s resilience against evolving attack techniques.
Data Security & Compliance
PII Detection & Anonymization
Incoming messages are automatically scanned for Personally Identifiable Information (PII). Any detected PII is transformed using secure anonymization methods such as hashing and tokenization, ensuring user privacy is preserved.
No Training on Customer Conversations
The language model used by Own.Assistant does not retain or use any user conversation data for training or fine-tuning purposes.
Secure Multi-Tenant Architecture
Customer data is stored in a secure, multi-tenant environment with strict access controls to prevent unauthorized access and ensure data isolation across clients.
Business Impact
Beyond measurable efficiency gains, the implementation:
- Transformed internal compliance workflows
- Improved governance and usability of compliance documentation
- Enabled faster access to critical information
- Supported scalable automation without increasing team workload
The assistant now operates as a legal analyst, policy researcher, compliance team member, and workflow navigator embedded directly into daily operations.
delivers measurable results quickly and efficiently:
- Custom logic
tailored to specific workflows - Structured outputs and audit trails
that ensure transparency
- A trusted knowledge base
designed to answer only within approved information, follow defined rules, and avoid hallucinations